Frequently Asked Questions

AubieOB Digital Solutions is a technology company that helps businesses with website development, custom software, technical services, and integrated business software products. We focus on practical digital solutions that improve efficiency, simplify operations, and support business growth.

We provide professional website development, custom software engineering, software installation and configuration, remote technical assistance, troubleshooting, and business software products such as AubieOne ERP.

Our solutions are designed for businesses, organizations, and teams that need reliable technology support, digital services, or smarter business workflows. The right product or service depends on your operational requirements, scale, and goals.

You can reach our team through the Contact page on our website. We can help with product questions, quotations, onboarding, technical support, or project discussions.

AubieOne ERP is an integrated business management platform designed to bring essential operations together in one connected environment. It can support finance, sales, purchasing, inventory, human resources, payroll, manufacturing, and reporting, depending on the selected package and modules.

AubieOne ERP is designed to support operational workflows across finance, procurement, sales, inventory, customer records, payroll, HR administration, and reporting. The exact available capabilities depend on the modules and package chosen for your organization.

Yes. AubieOne is designed to be adaptable for growing organizations and can be configured around business requirements, workflow complexity, and selected modules. The best package depends on your operational scope and the level of functionality your business needs.

AubieOne ERP is designed to support organizations with multiple users, roles, and branch structures. The practical limits for users, branches, and devices depend on your selected package and configuration.

Yes. Access management can be organized according to user roles and business requirements, helping organizations control permissions and improve accountability across areas of the system.

AubieOne ERP uses a modular structure, so organizations can select the capabilities they need according to their package and approved configuration. We can help review the available modules and discuss the setup that best supports your business.

Yes. AubieOne ERP includes HR and payroll capabilities designed to support employee administration, timesheets, payroll workflows, and related operational records. Compliance calculations depend on the rules and configuration relevant to your jurisdiction.

AubieOne ERP includes manufacturing-related functionality such as production workflows, bill of materials, work centres, quality management, maintenance, and reporting. The availability of these capabilities depends on the chosen modules and product configuration.

You can begin by reviewing the AubieOne ERP product information, comparing subscription packages, and creating or signing in to your AubieOB account. From there, you can complete onboarding, select a suitable package, and proceed with the required setup and provisioning steps.

The available subscription packages vary according to the features, modules, user limits, branch allowances, device limits, and other entitlements provided for each product. Details are available during package selection and onboarding.

Review your business requirements, including the departments you need to manage, user counts, branch structures, device usage, and required modules. Comparing the available packages and speaking with our team can help you decide which option aligns best with your operations.

Sign in to your AubieOB customer account to access your invoices, purchase history, and billing information. The account area is the most direct place to review current and previous account activity.

Subscription details are managed through your AubieOB customer account. You can review current entitlements, account information, and product access, and contact our team if you need assistance with changes or billing questions.

Package changes may be available depending on the product, billing terms, and current policy. Review the options in your account or contact our team to discuss your current package and any requirements for a change.

You can contact our team to discuss your requirements and request a quotation for products or services. Project scope, required capabilities, pricing, and terms are reviewed before a final quotation is provided.

Yes. An AubieOB customer account is required to purchase and manage AubieOne subscriptions and related services. This account gives you access to your customer information, purchases, billing records, and support requests.

Your AubieOB website account is used for customer-facing access, purchases, invoices, and support management. Your AubieOne application account is used to access the ERP application itself, with permissions configured for your business and user roles.

Use the business registration or onboarding flow available on the website to create your account and provide the necessary details for your organization. This helps us set up the right customer profile and product access for your business.

Once your purchase and onboarding steps are complete, sign in to your AubieOB account to access your products, subscription details, invoices, and service information. The exact access available depends on your purchases and approved onboarding flow.

Use the Forgot Password option on the relevant sign-in page to reset your credentials. If you need further help, contact our team so we can guide you through the recovery or account access process.

Yes. We develop custom websites and digital experiences designed around business goals, user experience, brand requirements, and technical needs. Our process begins with requirements review, planning, and a clear scope before implementation.

Yes. We develop tailored software solutions for business operations, workflows, integrations, and digital processes. Requirements, milestones, and delivery expectations are reviewed before a project is approved.

You can contact our team to discuss your goals, project scope, and expected deliverables. We review the requirements and then recommend the most suitable implementation path and quotation.

Project requirements and cost depend on the complexity, functionality, design needs, integration requirements, delivery timelines, and support scope. After an initial review, we provide a tailored proposal or quotation for the agreed work.

Yes. Clear communication is part of our process, and we typically provide updates on milestones, completed work, and any decisions or issues that need review as the project progresses.

Yes. We provide installation, configuration, and setup support for software environments and business systems where appropriate. Assistance depends on the product, environment, and service scope agreed with the customer.

Yes. Remote technical support is available for supported systems and supported troubleshooting scenarios. This allows us to diagnose issues, guide users through fixes, and assist with configuration without needing an on-site visit in many cases.

You can submit a request through the help or contact channels on the website, or by using your customer account if that support workflow is available to you. Include the relevant details so our team can understand the issue and respond appropriately.

Support tracking depends on the account or support workflow in use. In many cases, your customer account or support portal provides visibility into active requests and recent service activity.

User permissions are managed through role-based access controls and configuration settings designed to limit access to appropriate business functions and information. The exact permission model depends on the product setup and organizational requirements.

Yes. Organization-level access controls can be configured so different employees or team members have different permissions based on their responsibilities, department, or business role.

Business information is organized using organization-level separation and access controls so each organization can maintain its data and permissions independently. Proper configuration and user management are important parts of maintaining this separation.

You can find the current Privacy Policy and Terms of Service on the website footer and dedicated policy pages. These documents outline the terms, privacy practices, and account responsibilities associated with our platform and services.